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Terms & Conditions

Account & Order Ownership

By creating an account on Modeller's Workshop, you are responsible for

  • Maintaining the confidentiality of your account and password
  • Restricting access to your account
  • All activities that occur under you account and password

Customer account and orders at Modeller's Workshop are the sole property of the registered account holder and are not to be sold, loaned or otherwise transferred to another party or account holder. To do so will be grounds for cancellation of all orders and closure or termination of their account without notice.

Accounts in Modeller's Workshop are intended to be for one person.

We reserve the right to refuse service, terminate accounts, remove or edit content or cancel orders without notice.

Shipping Policies

After placing and paying for an order, we will strive to ship within the next business day. This does not include the weekend or on public holidays. On other occasion, shipping may be delayed due to extended holidays or any unforeseen circumstances. Announcements will be made on the Website and our Facebook page.

Purchases above AUD$200 will always be shipped by an insured, trackable method. All additional costs related to changes in your shipping method for any of the reasons above will be charged to you.

Modeller's Workshop is not responsible for anything that may happen to a package or it's contents after it was delivered to the shipping address you provided. Any use of third-parties or reshippers is at the risk of the customers. 

Returns

Shipping and Returns

Product Availability

Items placed in the Shopping Cart are not held for you. An order is not placed until you complete the checkout process.

Payment Disputes & Chargebacks

Modeller's Workshop is committed to customer service and will promptly address any customer claims as details in our Terms and Conditions. Because we're committed to helping you, under no circumstances should you ever contact Paypal to dispute charges from Modeller's Workshop.

We will solve all genuine customer service problems through refunds, re-shipments, discounts or whatever else it takes to reach a fair solution to the problem. But we will need to hear from you if a problem has occurred.

Modeller's Workshop vigorously contests any PayPal disputes filed by customers. Customers who have filed such disputes may risk being blacklisted from using our service, meaning we will accept no further orders from them.

Product Descriptions

We always try to be as accurate as possible on our website. However, we do not warrant that product descriptions or other content of this site are accurate, complete, current or error-free.

If a product offered by us is not as described, please contact us as soon as possible. If you have any questions about the nature of an item that are not addressed on our website, you are responsible for asking us before you purchase the item. If you have not done so before purchasing and the items is not what you expected, the only solution is an authorised return as described in our Shipping Policy.

We reserve the right to remove or edit content without notice.

Sales & Promotions

If a campaign on Modeller's Workshop has rules that differ from these Terms & Conditions, the campaign's rules will take precedence.