Last Updated: 4th September 2023
Here is the list of things that is happening around us
- For the sake of health & safety of our team and their loved ones, operating period will be reduced and orders will take up to 72 hours to be processed before shipping.
- Shipping schedules are only from Monday to Friday. (excluding public holidays and any other scheduled breaks)
Thank you for your patience. Stay safe and happy modelling!
Important News from our Delivery Partner
Local deliveries
- We dispatch your orders from Melbourne Metropolitan in Victoria, so the duration will vary depending on your location and if it is in a remote area.
- For any other information, you can view them here.
International deliveries
- Economy Air Shipping (cheapest and trackerless) has been restored to a few selected countries. We will continue to update the shipping method as soon as the shipping lanes are deemed stable by our Delivery Partner.
- To avoid disappointment, we strongly recommend you to check our delivery partner's website about your country's shipping status here and search for your country to see if we are able to ship.
- Any orders made from a country where their shipping channel is closed will be cancelled. Amount paid will be refunded immediately.
- Delivery duration varies due to limited air cargo availability and subject to destination country's regulations. Click here to see an estimated guideline by country. Or ask us! We are here to help. :)
- For any other information, you can view them here.
FAQ
- I have paid for my order 2 days ago, why is my order not shipped yet?
We have decided to reduce the operating hours. Please allow us up to 72 hours to process your order. We will contact you if there are any issues with it. - For locals, why does my express post take more than 1 day to arrive?
Due to increase in volumes of parcels being handled by Australia Post and together with their own OH&S requirements, it is inevitable that delays will occur. Australia Post has announced that this guarantee is no longer applicable. - For internationals, are you still be able to ship to my country if I put an order?
To avoid any disappointments, we strongly recommend you to check this page to see if your country's shipping channel is open. Any orders made from a country that has their shipping channels closed will be cancelled. Amount paid will be refunded immediately. - Why don't you update the shipping details on your website instead?
Situation can change rapidly in countries around the world. Unfortunately, we don't have the capacity to constantly update our shipping calculators and our delivery partner doesn't send us any updates either. We apologise for any inconvenienced caused and we request that you understand from our point of view that we are a very small team with many duties. If you are unsure about shipping, feel free to ask us. We are here to help! - For internationals, the tracking says "Cleared and awaiting international departure" and it's been nearly 2 weeks without change. Is my package ok?
Yes, your package is ok and not lost. Its pretty much sitting in a secured warehouse at the airport waiting for Air Cargo to be available and approval from destination country. The status will update once customs in the destination country scans your package upon arrival.
In an extreme case, if shipping is cancelled while in this status, it will be returned to us. We will contact you when this happens.
Here is an example on how long it normally takes to ship to an international destination - Will I get COVID-19 from touching the product inside the package?
Until now, there have been no reports of any transmissions via parcels. Having said that, our health and safety is the top most priority and we have taken steps to minimise the risk to virtually non-existent. So far, we are good and we intend to keep it that way! - I can't find my answers here!
Feel free to send us your queries by submitting a contact us form or reach out via the order messaging system through your account.